Legal
Refund Policy
How refunds will work for paid programmes and services.
Draft for review: this page is a plain-language placeholder and will be reviewed and updated before final publication.
Last updated: [OWNER TO ADD: date]
Current status
Ratsela Academy does not take payments through this website at this time. Specific refund terms will be confirmed before any paid programme or service is offered.
Paid programmes and services
When fees apply, the refund terms will be shared with you in writing before you pay, including any cancellation periods. [OWNER TO ADD: refund periods and conditions]
Your consumer rights
Nothing in this policy limits any rights you have under South African consumer protection law.
Requesting a refund
Contact us with your name, the programme or service, and the reason for your request. We will respond as soon as we reasonably can.
Who we are
Ratsela Academy is operated by Ratsela Academy (Pty) Ltd, registration number [INSERT CIPC NUMBER], South Africa. Contact: [OWNER TO ADD: contact email].